Shipping policy

At Palismade, all items are made-to-order. This means we begin creating your item after your order is placed. Please read below for processing times, shipping methods, and other important details.

πŸ“… Processing Time

  • Orders are typically processed and shipped within 1–5 business days

  • During peak seasons or promotional sales, processing time may extend slightly

  • Custom or personalized items may require additional time depending on complexity

πŸ“¬ Domestic Shipping (USA)

We ship using USPS, UPS, or similar carriers depending on the order and location.

  • Standard Shipping: Estimated 3–7 business days after dispatch

  • Expedited Shipping: May be available at checkout depending on the item

Once your order has shipped, you’ll receive a tracking number via email.

🌍 International Shipping

Yes, we ship internationally! Delivery times and carriers vary based on your location.

  • Estimated Delivery: 10–21 business days

  • Customs, duties, and import taxes may apply and are the responsibility of the buyer

  • We are not responsible for delays due to customs or international shipping disruptions

πŸ“¦ Lost, Stolen, or Delayed Packages

We are not responsible for packages that are lost, stolen, or delayed in transit. If your package has not arrived after the estimated delivery time:

  1. Check the tracking number provided in your shipping confirmation email

  2. Contact the shipping carrier directly for more information

  3. If the issue persists, contact us at [your support email] and we’ll do our best to help

🚫 Undeliverable Packages

Packages returned to us due to incorrect or incomplete addresses will be the buyer’s responsibility. We will contact you to arrange re-shipment at your expense.

πŸ“¨ Questions?

If you have any questions about your order, delivery status, or shipping method, feel free to contact us at palismade@gmail.com We're happy to help.