Shipping policy
At Palismade, all items are made-to-order. This means we begin creating your item after your order is placed. Please read below for processing times, shipping methods, and other important details.
📅 Processing Time
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Orders are typically processed and shipped within 1–5 business days
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During peak seasons or promotional sales, processing time may extend slightly
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Custom or personalized items may require additional time depending on complexity
📬 Domestic Shipping (USA)
We ship using USPS, UPS, or similar carriers depending on the order and location.
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Standard Shipping: Estimated 3–7 business days after dispatch
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Expedited Shipping: May be available at checkout depending on the item
Once your order has shipped, you’ll receive a tracking number via email.
🌍 International Shipping
Yes, we ship internationally! Delivery times and carriers vary based on your location.
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Estimated Delivery: 10–21 business days
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Customs, duties, and import taxes may apply and are the responsibility of the buyer
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We are not responsible for delays due to customs or international shipping disruptions
📦 Lost, Stolen, or Delayed Packages
We are not responsible for packages that are lost, stolen, or delayed in transit. If your package has not arrived after the estimated delivery time:
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Check the tracking number provided in your shipping confirmation email
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Contact the shipping carrier directly for more information
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If the issue persists, contact us at [your support email] and we’ll do our best to help
🚫 Undeliverable Packages
Packages returned to us due to incorrect or incomplete addresses will be the buyer’s responsibility. We will contact you to arrange re-shipment at your expense.
📨 Questions?
If you have any questions about your order, delivery status, or shipping method, feel free to contact us at palismade@gmail.com We're happy to help.